FAQ

When will I receive my proof?

Orders are processed in the manner we receive them. Proofs are sent within 24 Р48 hrs after  purchasing. We will contact you via email. If you fail to receive your proof after 48 hours, please contact us via email.

Do you send a proof for my purchase?

Yes! We provide proofs to confirm before printing our products. We will not print your order unless you confirm your proof. During this process, please make sure you check spelling, grammar etc. We are not liable for any mistakes once you confirm your proof. Please know we do not proofread your card’s content either. Once we receive your proof confirmation, we assume your card / label is ready for printing with no errors.

How do I add Photos?

You can add your images during check-out, simply click “Upload Image” found on top of the page.

 

When will my order ship?

For personalized labels, we need two to three business days to prepare your items after we receive your proof confirmation. We do not print or do anything until we receive your go signal!

For cards and invitations, we need three to five days to prepare everything. We do not print your cards unless you confirm your proof.

When will my order arrive?

Delivery time varies according to your location and choice of shipping. Standard shipping is 3-5 days, Priority Mail is 2-3 days and Priority Mail Express is 1-2 days. Please know we do not guarantee shipping time as we do not control shipping.

Do you support other language?  

Yes! We can do that as long as you will provide the complete text.

What’s your refund policy?

If you decide to cancel your order before receiving your proofs, you will be receiving full payment. Once you receive your first proof and decided to cancel your order, we will still refund your order but a $15 will be deducted since our artists already worked for your proofs.

What’s your return policy?

Personalized items are not returnable.

What forms of payment do you support?

We support all credit card and RaiBlocks!